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Recent and notable cases
Caring for the carers
There is much in the media about the London housing crisis and the need for essential frontline nursing staff. So, one might expect landlords and local authorities to keep this in mind when housing a member of the caring professions. ...
Shameful housing strategy
R (AM) v London Borough of Havering and the London Borough of Tower Hamlets  EWHC 1004 (Admin) Representing our client (AM), Lou Crisfield has been hailed a ‘real hero’ in a case which is likely to have widespread application ...
Social housing secured
When a young woman with learning disabilities needed help defending a possession claim, Lou Crisfield not only helped to win long term secure social housing but also to clear rent arrears. LF had had been the victim of very serious ...
Extra bedroom for carer
EW v LB Haringey 31/3/14 – Central London County Court Lou Crisfield successfully represented EW in an appeal in the county court against a council decision that a one bedroom flat was suitable when EW needed an extra bedroom for ...
1995 - 1997
Housing and welfare benefits worker for MIND
1997 - 2012
Caseworker for Tower Hamlets Law Centre
Joined Miles & Partners
Awarded Social Welfare Legal Aid Lawyer of the Year by Legal Aid Practitioners Group
Approach and ethos
I am committed to legal aid and to free access to justice. I see legal remedies as one of a range of practical tools that can be used to obtain good outcomes for clients in housing / social welfare need. The law is rarely the only answer, and I try to work in collaboration with the client and other agencies who are taking other vital steps to address the problem (for example with help claiming benefits, accessing services, advocating with social services).
What clients say
“I’m so thankful to Lou Crisfield for the great assistance she provided all through this long, stressful journey. She wasn’t only professional, she really empathised with the overall difficult time I went through. She remained determined to help me, despite sometimes not being able to contact me directly on the phone. She assiduously engaged with my landlord an myself by calls, emails and letters sent to my home address.
Lou is a great person with a lot of psychology. I only had a chance to speak to Hira Rauf on the phone, followed by emails to consistently update and advise me in regards to my case, Finally, Osman the barrister was so nice and helpful the day of the hearing.
I am so thankful to this great team with such talented professionals and people with good hearts who helped me keep my house this winter. Thank you one more time for bringing a smile to my face and giving me new hope through your excellent job as I was on the verge of being homeless!”
Abdramane Sangare Coulibaly advised by Lou Crisfield and Hira Rauf in the housing team.
“I just wanted to say a big thank you for all your help with my case. Soon after moving into supported accommodation I successfully bid on a housing association property and moved in before Christmas.
It couldn’t have happened without your work and support, so thank you from the bottom of my heart.”
“God bless you for the good job you are doing for us.”
“Thank you so much for the effort you made to fight for me during my housing issues. I really appreciate it as you put a smile on my face.”
Anonymous trainee nurse
“Lou has been great for the last two years – Lou listened to my concerns, she is such a great adviser to be persistent with the council. Thank you so much.”
Anonymous client advised by Lou Crisfield in the housing team
Accolades, accreditations and memberships