The best thing about working with Miles & Partners was the humanity and compassion of Lou Crisfield. I was never misled and all options were discussed to enable me to make informed decisions. I found Lou to be accessible, approachable, timely, honest, balanced and fair. I felt I had a case worker who was taking my plight seriously and would do everything that was feasibly possible to support my case.
I experienced her as my ‘body guard’ buffering and protecting me at a time of great vulnerability while having to face the threats from a large, intimidating organisation. I was fortunate and very grateful to her for her skills and application. I was highly satisfied with all aspects of service and at this point, I can’t think of anything that could be improved on. Thank you.
Housing law client advised by Lou Crisfield
The best thing about working with Miles & Partners was the fact that Rajea was so patient and attentive to all my concerns. She was honest but didn’t dismiss my feelings at all.
Working with Rajea was such a blessing to me and family. If it wasn’t for her I don’t think we would have achieved the outcome we did and for that I’m so grateful.
Housing law client, advised by Rajea Sultana
I had been having housing issues for a while, me and my family were so stressed out and didn’t know what to do. Then a family member recommended Miles & Partners and said to contact Rajea Sultana.
I sent an email to Rajea explaining bit about my situation and my circumstances to which she said she will need all the evidence I had got and she would review. I sent all the documents to Rajea and she said I had got a very good case which she was happy to take on, she just needed a few more things to make my case strong.
After the Council reviewed the letter and the evidence submitted by Rajea, they accepted what I was seeking.
If anyone having housing issue I would recommend to contact Rajea. From day 1 she been very supportive and listened what I have to say and always kept me informed with all the correspondent she been receiving form council. Thank you Rajea for all your help you don’t know how much it meant to us
Mohammed Rahman, housing law client
I cannot express our gratitude enough for how much Miles & Partners helped us. Jasper was the nicest and most patient young man who was willing to listen. Honestly, I cannot not thank him enough. Finally, by the end of the day I received a call from Rajea Sultana that she would like to take the case. As soon as I first spoke with Rajea, her initiative and energy immediately made me feel better and gave me some hope. Most importantly, Rajea is the nicest and most helpful person I have met in legal circles. Her professional, but also human approach truly makes a difference. She helped us with the case, she listened, and she was always available. Simply put – if you ever need help, Rajea is your person!
Anu, housing law client advised by Rajea Sultana and Jasper Blumenthal
‘Lou Crisfield is really good with vulnerable people; easy to understand, passionate and a committed advocate for her clients.’
‘She’s very good, collaborative, approachable and smart.’
Chambers UK 2021
“I’m so thankful to Lou Crisfield for the great assistance she provided all through this long, stressful journey. She wasn’t only professional, she really empathised with the overall difficult time I went through. She remained determined to help me, despite sometimes not being able to contact me directly on the phone. She assiduously engaged with my landlord an myself by calls, emails and letters sent to my home address.
Lou is a great person with a lot of psychology. I only had a chance to speak to Hira Rauf on the phone, followed by emails to consistently update and advise me in regards to my case, Finally, Osman the barrister was so nice and helpful the day of the hearing.
I am so thankful to this great team with such talented professionals and people with good hearts who helped me keep my house this winter. Thank you one more time for bringing a smile to my face and giving me new hope through your excellent job as I was on the verge of being homeless!”
Abdramane Sangare Coulibaly advised by Lou Crisfield and Hira Rauf in the housing team.
“I just wanted to say a big thank you for all your help with my case. Soon after moving into supported accommodation I successfully bid on a housing association property and moved in before Christmas.
It couldn’t have happened without your work and support, so thank you from the bottom of my heart.”
“Amazing service. Definitely will recommend. Rajea was fantastic at dealing with our housing case and we reached an extremely positive outcome.”
“God bless you for the good job you are doing for us.”
“Great service from Rajea. Was given sound advice and given realistic time scales. I can’t thank you enough as I now am in a flat (albeit temporary), but it is a vast improvement from where I was. Any time I needed anything she was just an email or call away and sorted the problem. Would definitely recommend.”
“Thank you so much for the effort you made to fight for me during my housing issues. I really appreciate it as you put a smile on my face.”
Anonymous trainee nurse