I would like to thank Rajea Sultana for incredible and tireless work she has done for me and my children. She was always there when I needed to speak to her, no matter what time of the day. She’s honest and dedicated to her role and also very helpful and easy to speak to at all times.
Thank you once again.
Amina Ali, housing law client advised by Rajea Sultana
The best thing about working with Miles & Partners was the humanity and compassion of Lou Crisfield. I was never misled and all options were discussed to enable me to make informed decisions. I found Lou to be accessible, approachable, timely, honest, balanced and fair. I felt I had a case worker who was taking my plight seriously and would do everything that was feasibly possible to support my case.
I experienced her as my ‘body guard’ buffering and protecting me at a time of great vulnerability while having to face the threats from a large, intimidating organisation. I was fortunate and very grateful to her for her skills and application. I was highly satisfied with all aspects of service and at this point, I can’t think of anything that could be improved on. Thank you.
Housing law client advised by Lou Crisfield
The best thing about working with Miles & Partners was the fact that Rajea was so patient and attentive to all my concerns. She was honest but didn’t dismiss my feelings at all.
Working with Rajea was such a blessing to me and family. If it wasn’t for her I don’t think we would have achieved the outcome we did and for that I’m so grateful.
Housing law client, advised by Rajea Sultana
I had been having housing issues for a while, me and my family were so stressed out and didn’t know what to do. Then a family member recommended Miles & Partners and said to contact Rajea Sultana.
I sent an email to Rajea explaining bit about my situation and my circumstances to which she said she will need all the evidence I had got and she would review. I sent all the documents to Rajea and she said I had got a very good case which she was happy to take on, she just needed a few more things to make my case strong.
After the Council reviewed the letter and the evidence submitted by Rajea, they accepted what I was seeking.
If anyone having housing issue I would recommend to contact Rajea. From day 1 she been very supportive and listened what I have to say and always kept me informed with all the correspondent she been receiving form council. Thank you Rajea for all your help you don’t know how much it meant to us
Mohammed Rahman, housing law client
I cannot express our gratitude enough for how much Miles & Partners helped us. Jasper was the nicest and most patient young man who was willing to listen. Honestly, I cannot not thank him enough. Finally, by the end of the day I received a call from Rajea Sultana that she would like to take the case. As soon as I first spoke with Rajea, her initiative and energy immediately made me feel better and gave me some hope. Most importantly, Rajea is the nicest and most helpful person I have met in legal circles. Her professional, but also human approach truly makes a difference. She helped us with the case, she listened, and she was always available. Simply put – if you ever need help, Rajea is your person!
Anu, housing law client advised by Rajea Sultana and Jasper Blumenthal
‘Lou Crisfield is really good with vulnerable people; easy to understand, passionate and a committed advocate for her clients.’
‘She’s very good, collaborative, approachable and smart.’
Chambers UK 2021
‘Thank you for all you have done for me, all the letters back and forth to council and the time you have spent on my case. I’m so grateful for all you have done.
Thanks again for all you said and did. You stuck with me, and your words all came true. I’m thankful for your help. You are amazing.’
Housing client advised by Lou Crisfield and Jasper Blumenthal
“I’m so thankful to Lou Crisfield for the great assistance she provided all through this long, stressful journey. She wasn’t only professional, she really empathised with the overall difficult time I went through. She remained determined to help me, despite sometimes not being able to contact me directly on the phone. She assiduously engaged with my landlord an myself by calls, emails and letters sent to my home address.
Lou is a great person with a lot of psychology. I only had a chance to speak to Hira Rauf on the phone, followed by emails to consistently update and advise me in regards to my case, Finally, Osman the barrister was so nice and helpful the day of the hearing.
I am so thankful to this great team with such talented professionals and people with good hearts who helped me keep my house this winter. Thank you one more time for bringing a smile to my face and giving me new hope through your excellent job as I was on the verge of being homeless!”
Abdramane Sangare Coulibaly advised by Lou Crisfield and Hira Rauf in the housing team.
“I just wanted to say a big thank you for all your help with my case. Soon after moving into supported accommodation I successfully bid on a housing association property and moved in before Christmas.
It couldn’t have happened without your work and support, so thank you from the bottom of my heart.”
“Amazing service. Definitely will recommend. Rajea was fantastic at dealing with our housing case and we reached an extremely positive outcome.”
“God bless you for the good job you are doing for us.”
“Great service from Rajea. Was given sound advice and given realistic time scales. I can’t thank you enough as I now am in a flat (albeit temporary), but it is a vast improvement from where I was. Any time I needed anything she was just an email or call away and sorted the problem. Would definitely recommend.”
“Thank you so much for the effort you made to fight for me during my housing issues. I really appreciate it as you put a smile on my face.”
Anonymous trainee nurse
“I wanted formally to note how impressed I have been with the way that Rajea has dealt with this matter and how grateful I have been and am for all of her input and hard work on the case.
The matter is long-running and difficult. At a relatively early stage, it was necessary to get extensive and detailed evidence from a large number of witnesses some of whom did not have English as a first language then to go back to those witnesses to ask additional questions. Rajea managed this efficiently and never failed to go back to ask the questions that needed to be asked. The statements were produced and filed in line with deadlines, which was an achievement in itself in the context of some of the witnesses working irregular hours and the difficulties of getting the statements signed. Without this work, I am completely confident that we would not have won before DJ Sterlini.
The matter has not been straightforward procedurally and it was also much longer at the first stage (trial) than could ever have been envisaged. It was necessary to apply for a number of extensions from the legal aid agency, including some at very much the last minute. Again, Rajea has dealt with all of this calmly and efficiently and so put me in a position where I could do what I needed to do in order to get the best result for the client. The matter became a high costs case between the two stages of the initial hearing of the claim (on the last day of the trial, before the hearing on relief) and this has brought further bureaucratic issues into play. Again, Rajea has dealt with them so that they have not been a trouble to the case (or to me!). Staying with procedural matters, it was necessary on two occasions to arrange for service of an injunction – once on a company’s directors and once on an unwilling and potentially belligerent party (the claimant). Rajea ensured that service was effected.
The housing association’s (sadly) successful appeal did not entail so much hands-on work from Rajea but she has been a great support in the course of the preparation and, in preparing the order, was invaluable in obtaining financial details from the client and information regarding the workings of legal aid, which contributed hugely to the fact that we obtained a workable order in respect of time to appeal from HH Judge Parfitt yesterday.
I am very hopeful that we will be able to secure the assistance of a silk to take the matter forward to the Court of Appeal. Assuming that this is the case, I have no doubt that Rajea will continue to work as effectively as she has done to date. Your clients are really very lucky to have found her and I am lucky to have had her to work with on the matter.”
“Lou has been great for the last two years – Lou listened to my concerns, she is such a great adviser to be persistent with the council. Thank you so much.”
Anonymous client advised by Lou Crisfield in the housing team