Your rights if you are homeless

The best thing about working with Miles & Partners was the humanity and compassion of Lou Crisfield. I was never misled and all options were discussed to enable me to make informed decisions. I found Lou to be accessible, approachable, timely, honest, balanced and fair. I felt I had a case worker who was taking my plight seriously and would do everything that was feasibly possible to support my case.

I experienced her as my ‘body guard’ buffering and protecting me at a time of great vulnerability while having to face the threats from a large, intimidating organisation. I was fortunate and very grateful to her for her skills and application. I was highly satisfied with all aspects of service and at this point, I can’t think of anything that could be improved on. Thank you.

Housing law client advised by Lou Crisfield

The best thing about working with Miles & Partners was the fact that Rajea was so patient and attentive to all my concerns. She was honest but didn’t dismiss my feelings at all.

Working with Rajea was such a blessing to me and family. If it wasn’t for her I don’t think we would have achieved the outcome we did and for that I’m so grateful.

Housing law client, advised by Rajea Sultana

I cannot express our gratitude enough for how much Miles & Partners helped us. Jasper was the nicest and most patient young man who was willing to listen. Honestly, I cannot not thank him enough. Finally, by the end of the day I received a call from Rajea Sultana that she would like to take the case. As soon as I first spoke with Rajea, her initiative and energy immediately made me feel better and gave me some hope. Most importantly, Rajea is the nicest and most helpful person I have met in legal circles. Her professional, but also human approach truly makes a difference. She helped us with the case, she listened, and she was always available. Simply put – if you ever need help, Rajea is your person!

Anu, housing law client advised by Rajea Sultana and Jasper Blumenthal

“I’m so thankful to Lou Crisfield for the great assistance she provided all through this long, stressful journey. She wasn’t only professional, she really empathised with the overall difficult time I went through. She remained determined to help me, despite sometimes not being able to contact me directly on the phone. She assiduously engaged with my landlord an myself by calls, emails and letters sent to my home address.

Lou is a great person with a lot of psychology. I only had a chance to speak to Hira Rauf on the phone, followed by emails to consistently update and advise me in regards to my case, Finally, Osman the barrister was so nice and helpful the day of the hearing.

I am so thankful to this great team with such talented professionals and people with good hearts who helped me keep my house this winter. Thank you one more time for bringing a smile to my face and giving me new hope through your excellent job as I was on the verge of being homeless!”

Abdramane Sangare Coulibaly advised by Lou Crisfield and Hira Rauf in the housing team.

“Amazing service. Definitely will recommend. Rajea was fantastic at dealing with our housing case and we reached an extremely positive outcome.”

Runa Begum

“God bless you for the good job you are doing for us.”

Samuel Afrifa

“Great service from Rajea. Was given sound advice and given realistic time scales. I can’t thank you enough as I now am in a flat (albeit temporary), but it is a vast improvement from where I was. Any time I needed anything she was just an email or call away and sorted the problem. Would definitely recommend.”

Anonymous client

“Thank you so much for the effort you made to fight for me during my housing issues. I really appreciate it as you put a smile on my face.”

Anonymous trainee nurse