Our Commitment to Client Care

At Miles & Partners Solicitors, we are committed to providing a professional, efficient and courteous service to all our clients. We are proud of our track record and strive to deliver the highest quality of service to our clients.

However, if at any point you become unhappy or concerned about the service we have provided, please inform us immediately so that we can do our best to resolve the problem.

Who to contact about a problem

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.

Making a formal complaint

If you would like to make a formal complaint, then you can read our full complaints procedure here.

Making a complaint will not affect how we handle your case.

Report to the Solicitors Regulation Authority

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint.

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, and it was not successfully resolved, you must take your complaint to the Legal Ombudsman:

  1. within six months of receiving a final response to your complaint; and
  2. no more than six years from the date of act/omission; or
  3. no more than three years from when you should reasonably have known there was cause for complaint.

For more information about the Legal Ombudsman, visit www.legalombudsman.org.uk or call 0300 555 0333 between 9am to 5pm, or email enquiries@legalombudsman.org.uk.

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ